Help
Support
The Hord, Inc.
HORD is a private registry for fashion and luxury collectors. If you need help with your account, your collection, or an invitation, write to us and a person will answer.
We answer within two business days. Please include the email address or handle on your account so we can find you.
Getting into HORD
HORD is invitation only. You need an invitation code from a current member to create an account. If you have a code, open the app, choose I have an invitation, enter the code, and then sign in with Apple or with an emailed code.
If your invitation is not being accepted, it may already have been used. Ask the collector who invited you for a new one, or write to us.
Your collection and valuations
Valuations are estimates. HORD generates them from comparable sales and listings across the market, and shows a confidence range alongside each one. They are informational, and are not appraisals, offers, or financial advice.
If a piece has been identified incorrectly, you can edit its details in the app, and the valuation is recalculated. If a valuation still looks wrong, send us the item and what you expected to see.
Notifications
Notifications are optional. You can turn them on or off at any time in the app under Settings, or in the iOS Settings app under Notifications.
Deleting your account
You can delete your account from inside the app, under Settings. Deleting your account removes your profile, your pieces, and your photographs, as described in our Privacy Policy. If you cannot reach that screen, write to us from the email address on your account and we will delete it for you.
Reporting a problem
To report a bug, a piece of content, or another member, write to us with as much detail as you can give, including screenshots where they help. We review every report.